Back to Support CenterLast updated: Mar 30, 2026

Admin Settings

Customizing intake forms and scheduling calendars for specialized care

No two clinics are identical. HealNote allows you to customize the patient experience from the very first interaction. By tailoring your intake forms and scheduling logic, you ensure that you capture the specific data your specialty requires before the patient even enters the consultation room.

Dynamic Form Construction

Our Studio Form Builder uses a simple, document-first approach. Instead of rigid templates, you can create conditional logic—e.g., "If the patient checks "Smoking History", show "Years of Consumption". This keeps forms short for healthy patients while gathering deep intelligence where it matters.

Intake data is automatically mapped to the patient's record, giving your AI assistant a 'head start' in clinical reasoning before you open the case file.

Customization FAQs

In the service configuration panel, you can assign 'Primary' and 'Secondary' intake forms. When a patient books a specific service (like a 'Cardiac Stress Test'), they will automatically receive the correct questionnaire via email or SMS.
Yes. HealNote supports multi-lingual form delivery. You can provide translations for labels and help text. The system automatically detects the patient's browser language and presents the form in their preferred tongue.
You can define Resources (Rooms, Equipment, special beds) in the scheduling settings. HealNote's engine ensures that a booking is only confirmed if both a doctor and the required resource are available.
Yes. You can set a Rescheduling Grace Period (e.g., 24 hours). The patient portal will prevent and notify users who attempt to cancel or move their appointment within that window, protecting your clinic's revenue.

Advanced Workflow Automation

For high-volume clinics, you can enable Auto-Tagging. Based on intake form responses, patients can be automatically tagged for specific clinical cohorts (e.g., &quote;High Risk Hypertension"), triggering specialized follow-up protocols assigned by your admin team.